Talk Therapy OC · Theracare Psychology and Wellness, Inc.

Staff SMS opt-in: patient check-in alerts

This is an internal program. The only people who can receive these texts are our own employees and contracted clinicians. Patients and members of the public cannot sign up and are never texted. When a patient checks in at the waiting-room tablet, the clinician they are seeing gets one text — but only if that clinician has opted in themselves, as shown below.

The opt-in happens inside our password-protected staff portal, so these screenshots show each step. Personal fields are blurred.

Step 1. The clinician signs in to the staff portal

Every clinician has their own account at portal.talktherapyoc.com.

Step 2. They open My HR Info — the box is unchecked

Under Personal contact is the check-in text consent, with the full disclosure written next to it. It is unchecked by default and is never pre-selected. An administrator can assign a clinician’s work phone number but cannot tick this box for them.

Step 3. They tick the box and click Save

Consent is an active choice by the clinician. Saving records the date and time and the exact wording they agreed to. Texts are sent only to clinicians with a recorded opt-in.